Our Clients & Testimonials

 

It is our pleasure to have worked with such wonderful clients as:

Manchester Central
Manchester Town Hall & Central Library
Manchester Hoteliers Association
     ♦  Hosting MHA Annual Awards Ball
     ♦  The Lowry
     ♦  Radisson Edwardian
     ♦  Velvet Hotel
     ♦  The Place Aparthotel
     ♦  Pendulum Hotel & Conference Centre
Royal Liverpool Philharmonic Hall
Dublin National Concert Hall
Manchester Airport Group
Bolton Whites Hotel and Bolton Wanderers Football Club @ Macron Stadium (formerly Reebok)
ShowSec 
     ♦  Manchester Arena
     ♦  Leeds First Direct Arena
     ♦  Nottingham Arena
     ♦  Newcastle Arena
     ♦  Sheffield Arena
Frederic Robinsons Ltd
Bruntwood Estates
Bridgewater Hall
Protec International
HSB Engineering
Brynteg Luxury Holiday Park
Arndale Centrel
Liverpool Hoteliers Association
Shield Group - Total Security Solutions
Street Cars – Private Taxi Hire
Manchester Cars – Private Taxi Hire
Museum of Science and Industry
Birmingham Hippodrome
Manchester City Football Club
Salford City College


In addition, please see a few testimonials from customers:

Warren O’Donovan, Human Resources Director
Following the recent work undertaken through World Class Service, with several of our staff groups on Customer Service, Expectations and Behaviours, myself and Rebekah Wilkins, Director for Marketing, Admissions and Learner Services, met earlier this year to run through our objectives from the training needed and from those sessions you prepared a fantastic training programme for several teams with the College, which you delivered during Spring/Summer 2015.
The feedback from our staff on the delivery, content and style of training has been some of the most positive we have received and all the teams commented on how useful the sessions had been for them.   You tailored your approach based on the team and through pre meetings with line managers, made yourself aware of any specifics that needed addressing and areas of celebration and praise.
Thank you again for your support and on the delivery of such well received and influential training that we know will have such a positive impact on our students, visitors and colleagues working and studying within Salford City College.
 
Angie Robinson, CEO, Manchester Central
 “Working with World Class Service has given us the opportunity to exemplify our commitment to ensuring complete customer satisfaction. With the guidance of World Class Service, we have overhauled our processes and developed bespoke departmental standards in order to demonstrate that the customer service at Manchester Central is of the same high calibre as our facilities. 
“The team at World Class Service has also guided us in developing a robust client feedback procedure in order to benchmark service levels and continually strengthen our client offering in response to feedback. We’re truly passionate about delivering service excellence and working with the World Class Service team to achieve the accreditation has provided us with additional ways of ensuring absolute satisfaction, which we’re now seeing the full impact of within our monthly client feedback reports.”
 
Darren Moore, Managing Director, Protec International Ltd
“Protec International Ltd are not a typical member of World Class Service as I understand, that aside Tracy and her team were very enthusiastic from the outset and have been very successful in gaining a full understanding of our organisation and how we interact with our customers. From this foundation, the World Class Service team have been able to develop a bespoke program built on the established principles of customer service excellence and we now have a truly robust and fully integrated customer satisfaction programme. 
We regularly receive positive feedback from our customers via any of the media through which we communicate with them and this is recognised internally as a by-product of our on-going involvement with the World Class Service team. I would not hesitate in recommending their services to any company decision maker irrespective of their industry sector knowing that WCS will respond to any challenge and deliver what is promised”.
 
George Seaton, Liverpool Philharmonic Hall
 “Liverpool Philharmonic Hall was gearing up for a major refurbishment starting in 2014. One of the key drivers is making the customer experience the best it can be both in terms of the facilities we offer and in providing a five star consistent level of service to everyone we come into contact with as an organisation. We realised we did not have the skill set to deliver this in house and looked at a number of organisations and initiatives which would help us achieve our objective. 
World Class Service stood head and shoulders above the other shortlisted organisations as a realistic achievable standard that would be the catalyst we required. We made the commitment to World Class Service and at the moment it is a work in progress as we move towards achieving the standard. Since going live it has already had a noticeable positive impact on the team involved and the way we deliver our day to day business. We have ‘buddied up’ with another comparable concert hall (The National Concert Hall, Dublin) and their achievements using World Class Service as a driver have been both inspirational and motivational.
We know that achieving World Class Service status will benefit all aspects of our business and help ensure our long term future. Without doubt it has already been well worth the investment made in it and I would not hesitate to recommend World Class Service to any customer facing business that wants to be the best”.
 
Liz Couchman, Director - AMConsultancy Ltd
“Tracy is a very hardworking individual with a wealth of experience in the hospitality and customer service sectors. With this impressive background she sets out to help other organisations reach those high standards in customer excellence. Through auditing, reporting and training her ability to work with organisations in ways which really demonstrate the return on investment is paramount. I have worked as an associate of World Class Service on several occasions and always been impressed with their high standards and how much their clients appreciate the help and advice given. Highly recommended and if your company needs to improve in this area there is no one else I would advise you to contact”
 
Jennifer Jones - Business Consultant/Owner – North West Training Academy
During my time as Owner of the North West Training Academy, Tracy became the first person I would call upon for Customer Service Training, I consider her to be the best in her field. Her attention to every detail is amazing and her ability to deliver training in an enjoyable way makes clients come back time and time again.   Who else could possibly deliver the same standards? On a personal level Tracy is a fantastic person, very likeable, personable and most of all a real attribute to any company she delivers training for I have used Tracy to carry out mystery shopping, customer service training and coaching for many organisations, there is no-one better!


 

What We Do > Our Clients & Testimonials

 

Recent News

15/10/2019: Liverpool Hospitality Association returns for annual awards
Hotel Liverpool for its fourth annual Hospitality Awards and Charity Ball in October. This unique event celebrates the dedication of hardworking employees at all levels in the ...


09/10/2018: Liverpool Hospitality Association Awards and Charity Ball at Titanic Hotel
Liverpool Hospitality Association will be hosting their annual Hospitality Awards and Charity Ball at Liverpool’s Iconic Titanic Hotel on Friday 2nd November 2018. The event ...


06/02/2018: Showsec Scores High For World Class Service
  Showsec has earned some fantastic recognition for their customer-friendly approach, passing a World Class Service audit with their highest scores to date.   Rep ...


07/11/2017: Southport hotel boss recognised for work in the community
The general manager of a Southport hotel has been recognised for his work in the community. Enda Rylands, who runs the Ramada Plaza Hotel on the Promenade, was named Communit ...


02/11/2017: Young chef who fell in love with Liverpool scoops top award just months after moving here
When Helen Wickenden came to Liverpool to visit a friend in June she had no idea she would fall in love with the city, make a big career move and win a top award. At the 2017 ...


01/11/2017: Former Heston Blumenthal Employee And Titanic’s Chef De Partie Scoops At Hospitality Awards
LIVERPOOL’S BIGGEST AWARDS IN THE HOSPITALITY INDUSTRY, HELD AT THE STUNNING RUM WAREHOUSE AT THE CITY’S ICONIC TITANIC HOTEL, SAW 12 DIFFERENT WINNERS TAKING HOME SPECIAL GON ...